If you are not receiving a confirmation email, the following steps can help resolve the issue:
Step 1 – Check your spam or junk folder
Confirmation emails occasionally end up in the spam or junk folder. Check this folder and mark the email as «Not spam» if necessary, so that future messages are delivered correctly.
Step 2 – Check your email address
Make sure you entered the correct email address during registration. A typo can cause the confirmation email to be sent to the wrong address.
Step 3 – Request a new confirmation email
If you have not received the email, you can request a new one using the Resend confirmation email option. Then wait a few minutes and check your inbox again.
Step 4 – Check your mailbox
Make sure your mailbox is not full. A full mailbox can prevent new emails from being delivered.
Step 5 – Check corporate firewall or email filters
If you are using a business email address, corporate firewalls or email filters may be blocking automated messages. In this case, contact your internal IT department and ask them to allow emails from enovetic.
Step 6 – Use a different email address
If the problem persists, we recommend repeating the registration with a different email address, ideally a private address.
If the problem persists, please contact our service team via the contact form or by phone. Please provide as much information as possible so that we can assist you quickly and effectively.