If you encounter an unexpected error message, please contact us via our contact form. Describe as precisely as possible which error message appears and at which step the problem occurs. This helps us assist you quickly and effectively.
Before reaching out, you can try the following steps, which resolve many issues straight away:
Check your internet connection:
Make sure your device is connected to the internet. An interrupted connection can cause the login to fail or an error message to appear.
Reload the page:
Sometimes simply reloading the page is enough to resolve the problem.
Clear your browser cache:
Outdated data in your browser can cause display errors. Clear your browser cache and try again.
Try a different browser or device:
If the problem persists, try using a different browser or device. This helps quickly determine whether the issue is device-specific.