The email address serves as a unique identifier for your enovetic ID. Only one account can exist per email address. If you receive the following error message when creating your account, it means that this email address is already linked to an existing enovetic ID account.
The following scenarios can lead to this:
You have already registered with this email address at an earlier point and no longer remember doing so. In this case, you can sign in directly or reset your password.
The email address has been used by another person. If you believe this has happened by mistake or without authorisation, please contact our service team via the contact form or by phone.
If you receive the error message and none of the above situations apply to you, please use a different email address for registration. Since each email address can only be used once, this is currently the only way to create a new account.