If you are not receiving an SMS confirmation code, the following steps can help resolve the issue:
Step 1 – Check your mobile phone number
Make sure you have entered the correct mobile phone number with the right country code. Please note that the number must be entered without a leading 0 or country code. Example: Instead of +41 79 123 45 67 or 079 123 45 67, enter 79 123 45 67.
Step 2 – Check your mobile signal
Make sure your device has sufficient mobile signal. If you are in a building with poor reception, move to a location with better network coverage and try again.
Step 3 – Wait briefly and try again
SMS delivery can take a few minutes depending on network load. Wait a moment and then check your messages again. If you have not received a code after 60 seconds, you can request a new one using the Resend code option.
Step 4 – Check the number type
Please note that only mobile phone numbers are supported. Landline numbers cannot receive SMS codes. If you do not have a mobile phone number, please contact our service team.
Step 5 – Check spam or blocking filters
Check whether your mobile device is blocking or filtering messages from unknown senders. Temporarily disable any spam or blocking filters and try again.
Step 6 – Correct your phone number
If you have entered an incorrect number, you can correct it using the Change phone number option in the registration process and then request a new code.
Step 7 – Note for corporate users
If you are using a company-managed mobile device, certain restrictions imposed by the IT department may prevent SMS messages from being received. In this case, please contact your internal IT department.
If the problem persists, please contact our service team via the contact form or by phone. Please provide as much information as possible so that we can assist you quickly and effectively.